We love our customers and strive for 100% satisfaction! We check all of our products for defects before shipping to our customers, but if you have found a defect or the item isn't what you thought, sizing is wrong, etc. and need to return an item please see as follows: - We do not issue refunds, but do offer a 6 month store credit or an exchange if that item is still available.
Our return portal can be found here: Return Portal
**Please make sure ALL returns are compliant with the terms listed below otherwise it will not be approved**
We love our customers and strive for 100% satisfaction! We check all of our products for defects before shipping to our customers, but if you have found a defect or the item isn't what you thought, sizing is wrong, etc. and need to return an item please see as follows:
- We do not issue cash refunds, but do offer store credit or an exchange if that item is still available. Once we receive your return, please allow 3 days for processing.
- We must be notified within THREE (3) days of delivery/purchasing (instore) if you need to return an item.
- Two (2) returns allowed per month per customer. More than two (2) returns per month results in a 25% restocking fee.
- All returns must be made within 14 days of the date your item was delivered for online purchase. Instore purchases must be returned within 7 days of purchase.
- items must be un-washed, un-worn, all tags must still be attached and free of all stains to include makeup/ deodorant stains, no smoke odor, free of animal hair or damaged in any way.
- Shoes must be in the box and the shoe box can not be used as a shipping container. Shoes must be returned with no wear marks visible.
- Return/exchange shipping cost is the responsibility of the customer. THE YELLOW DAFFODIL BOUTIQUE will not be held responsible for lost or damaged/missing items. If you return an item and it is lost in transit, please contact the shipping company. We suggest having a tracking number or insurance on your returned shipments.
- Any items returned that are not returned by the guidelines above will be RTS.
- LIVE SALE returns-- Only ONE return is allowed for every other LIVE sale. If you have questions about fit, material, etc...ask.
- Store Credit (earned by a return) can be used on any purchase but it can’t be combined with other discounts.
- Store credit is applied to your account (online) or a gift card (instore) when your item(s) are returned.
- When purchasing an Item with store credit it is considered FINAL SALE.
- All giveaway store credit expires after ONE month.
- Giveaway credit is meant to be applied to a full priced item, not final sale or heavily discounted items.
Care for your TYDB apparel
Please wash and dry your new items according to the directions on the clothing tag. Damages to items due to not following wash and dry directions are not the responsibility of TYDB and are NOT eligible for returns or exchanges.
How will my order be shipped/LOCAL PICK UP?
-All orders are shipped from ALABAMA through USPS. Local Pick up is available in Wetumpka, 102A S Main St Wetumpka, AL. We will not schedule meet-up times.
-Shipping is a flat rate of $5.00 or free on order over $75.00!
-Once TYDB drops packages off they become property of USPS. If expedited shipping is needed please contact us VIA E-mail at firstname.lastname@example.org **Extra fees may apply
How long will it take my item(s) to ship?
-Our goal at The Yellow Daffodil Boutique is to process your order same day, however please allow up to 3 business days from the day it is placed.
-You will receive a fulfillment notification via EMAIL once your order is packaged and shipped. Each email will say your order has ship even if you selected local pick up. There is NO WAY for me to change this so PLEASE remember if you select local pick up or not.
-Once your order has processed, please allow 2-5 business days for shipping.
-Orders are not processed or shipped on Saturdays, Sundays, or Holidays as we are enjoy those days with our family. :)
We love to shop as much as you do! If you would like to inquire about sizing for a particular item please email us at email@example.com and we will be happy to get you a sizing chart if available or answer any questions